1. What's covered
Luggage is covered by a limited 3-year warranty on the wheels, handles (including the top, side and retractable handles) and locks. If a wheel, handle or lock stops working properly within the warranty period, we repair or replace it free of charge — whatever the cause, including accidents and airline handling.
Bags and travel accessories are covered by a limited 1-year warranty covering manufacturing defects.
Warranty coverage starts on the day your product is first delivered or, for in-store purchases, on the date shown on your receipt.
The warranty applies whichever channel you bought from (including worldpolo.sg, Shopee, Lazada, Amazon, TikTok Shop or our retail partners) as long as you have your order number or receipt.
2. What's not covered
- Aesthetic damage that does not affect how the product works: scratches, scuffs, dents and stains
- Cracks or other damage to the luggage shell
- Damage caused deliberately, or by tampering
- Items left inside products sent to us. Please empty your product and check it before sending it in; we are not responsible for anything left inside
Repairs or modifications performed by anyone other than our service centre will void this warranty.
3. Repair costs
- In-warranty: free of charge, including delivery of the repaired or replaced product back to you.
- Post-warranty: S$5 per wheel, handle or lock. Other parts are quoted case by case. Parts always in stock.
- Getting your product to the service centre is at your cost.
4. How to make a warranty claim
1. Take clear photos of the affected part. A short video helps if possible.
2. Contact us via our website chat or email us at hi@worldpolo.sg. Send the photos/videos, the platform you purchased from, and your order number (or a photo of your receipt for in-store purchases).
3. We will triage your claim within 1 business day of receiving complete information and advise next steps.
Service centre:
3014A Ubi Road 1 #06-10/11, Singapore 408703 — by appointment only
Mon–Fri 09:00–17:00,
Sat 09:00–14:00,
Closed Sun and public holidays.
This warranty is limited to the value of the product. We are not responsible for any incidental, consequential or punitive damages, including but not limited to damages for personal injury, pain and suffering, emotional distress, loss of revenue, loss of profits, loss of business, loss of use or loss of goodwill, whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, caused by a product defect.