Refund policy

 

We have a 14-day return policy: you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us via our website chat or email us at hi@worldpolo.sg. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

This policy applies to orders placed on worldpolo.sg. For orders placed on Shopee, Lazada, Amazon or TikTok Shop, please use that platform's return process — your platform protections apply. Items bought at our retail partners are covered by the retailer's own exchange policy. The World Polo warranty applies regardless of where you bought.

Please inspect your order when it arrives. If your item is defective, damaged, or the wrong item, contact us via our website chat or at hi@worldpolo.sg within 14 days of delivery and we will replace it.

We inspect and process your return within 2 business days of receiving it, and let you know whether the refund is approved. Approved refunds go to your original payment method: cash and PayNow refunds are paid within 2 business days; credit-card refunds can take up to 14 days to appear, depending on your card issuer. If it has been longer than that, contact us via our website chat or at hi@worldpolo.sg.